Frequently Asked Questions
Everything you need to know about your fitness journey with Flex.
How much does shipping cost for heavy gym equipment?
Shipping costs are calculated at checkout based on the weight of the items and your delivery location. We offer flat-rate shipping on select accessories and competitive freight rates for bulky items like power racks and treadmills.
Do you offer professional installation services?
Yes, we provide professional assembly and installation services for home and commercial gym setups in select metropolitan areas. Please contact our support team to receive a personalized installation quote.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs for heavy equipment are the responsibility of the customer unless the item is defective.
Do the products come with a warranty?
All Flex Fitness products come with a standard manufacturer's warranty. Structural steel frames typically feature a lifetime warranty, while moving parts and electronics are covered for 1–5 years depending on the specific model.
Can I pay for my equipment in installments?
Absolutely. We partner with Afterpay, ZipMoney, and Klarna to provide flexible interest-free payment plans, allowing you to build your dream gym now and pay over time.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.